Refund Policy

This policy defines the conditions and procedures for refunds of payments made through our website.

1. Refunds for reservations / services

Refunds are accepted only in the following cases:

• If the customer cancels the reservation within the time frame specified by the establishment.

• If the service cannot be provided by us due to technical or operational issues.

• If an error occurred during the payment process.

In all cases, the refund will be processed only after the request has been reviewed and confirmed by our team.

2. Refund processing time

Refund processing times are usually:

• 3–10 business days for card payments

• 1–3 business days for bank transfer payments

• Actual processing time may vary depending on the customer’s bank

3. Non-refundable payments

Some services or reservations may be non-refundable, such as:

• Reservations made under promotional prices

• Payments marked as Non-refundable during the booking process

These will not be refunded, except in special cases approved by the administration.

4. How to request a refund

To submit a refund request, please contact us at:

📧 info@hotelharea.com
📞 +383 49 411 720 / 049 458 723

Your request should include:

• Full name

• Payment date

• Booking or payment reference number

• Reason for the refund

Refund requests missing this information cannot be processed.

5. Refund method

Refunds are issued only to the same payment method used by the customer when completing the purchase.
We do not issue refunds to other payment methods.

6. Disputes

If the customer is not satisfied with our response, they have the right to contact their card issuer or the appropriate authorities to resolve the dispute.